Terms & Conditions

The Boot Plug KL is a business registered in Malaysia (SSM TR0315765-W), located at 92, Jalan J2, Phase 6, Taman Melawati, 53100 Kuala Lumpur, Malaysia. You can reach us at hello@tbpkl.com, on WhatsApp at +60 19-428 9531, or on Instagram at @tbp.kl.

Every pair we sell is 100% original and brand new in its original box, unless a listing clearly says otherwise. We are an independent retailer and are not affiliated with or endorsed by Nike, adidas or any other brand we stock; brand names and logos belong to their owners.

We describe and photograph each boot as accurately as we can, but colours can look different on screens and some photos are representative of the model. If anything matters to you, ask us before you pay and we'll send photos of the exact pair.

Most pairs are one of a kind, so we confirm the exact boot and size with you on WhatsApp or Instagram before you pay. Your order is accepted once we've confirmed availability and received your payment. If a pair turns out to be unavailable after you've paid, we'll tell you straight away and give you a full refund.

Prices are in Malaysian Ringgit (RM). Different sizes of the same boot can have different prices; the price shown for your size, or agreed with you in a cart or payment link we send, is the price you pay. Delivery charges are shown separately before you pay. If a price is listed in error, we'll contact you before processing the order, and you can cancel for a full refund.

Payments are processed securely by our payment provider, HitPay. Depending on what's available at checkout, you can pay by FPX online banking, DuitNow, credit or debit card, e-wallets (such as Touch 'n Go, GrabPay or ShopeePay) or buy-now-pay-later services (such as Atome or SPayLater). Buy-now-pay-later purchases are also subject to that provider's own terms.

We never see or store your full card details. An order is only treated as paid once HitPay confirms the payment to us.

We may send you a cart or payment link for boots we've agreed in chat. The items, sizes, prices and delivery shown in that link are what you're buying. A link may expire after a set time, and once a cart has been paid it can't be paid again.

Delivery is covered by our Shipping Policy. Returns, size exchanges, cancellations and refunds are covered by our Refund Policy. Risk in the boots passes to you on delivery or collection.

We use the name, phone number, email and address you give us only to process, deliver and support your order, and to reply when you contact us. We share them only with the services needed to do that — our payment provider and couriers — and we don't sell your information. You can ask us to see, correct or delete your details by emailing hello@tbpkl.com, in line with Malaysia's Personal Data Protection Act 2010.

The content of this website, including text, photos and design, belongs to The Boot Plug KL or is used with permission, and may not be copied for commercial use without our consent. Please don't misuse the site, for example by attempting to access the admin area or interfere with payments.

Nothing in these terms limits your rights under Malaysian law, including the Consumer Protection Act 1999. Beyond those rights, our total responsibility for any order is limited to the amount you paid for it, and we aren't responsible for delays or losses caused by events outside our reasonable control.

We may update these terms from time to time; the version on this page when you place your order applies to that order. These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute.