Shipping Policy

We deliver to addresses in Malaysia, including Sabah, Sarawak and Labuan, and we also ship overseas. Overseas destinations and rates are confirmed on WhatsApp before you pay.

• Standard delivery (Peninsular Malaysia): usually 2–4 working days after dispatch.
• Sabah, Sarawak and Labuan: shipping cost and delivery time are confirmed on WhatsApp before you pay, based on the courier rate for your address.
• Overseas (international): shipping cost and delivery time are confirmed on WhatsApp before you pay, based on the courier rate for your country. Customs duties or import taxes charged by your country, if any, are payable by you.
• Self pickup, Kuala Lumpur: free. Collect from Jalan Tuanku Abdul Rahman (Jalan TAR) on a day and time we agree with you on WhatsApp — usually the same day.

We confirm the exact pair and size with you on WhatsApp or Instagram before you pay. Once your payment is confirmed, we dispatch within 1 working day. Working days are Monday to Friday, excluding Malaysian public holidays. Orders paid on a weekend or public holiday are dispatched on the next working day.

When your order ships we send the courier name and tracking number by WhatsApp or email, so you can follow it until it arrives.

Delivery times are estimates from the courier and start from dispatch, not from payment. Weather, public holidays, sale periods and courier backlogs can cause delays that are outside our control. If your parcel is late, message us and we'll chase the courier for you.

Please check your address and phone number before you pay. If you need to change them, tell us before your order is dispatched. If a parcel is returned to us because of an incorrect address or a failed delivery, we can resend it once you've paid the extra shipping cost.

If your parcel arrives damaged, or tracking shows it delivered but you haven't received it, contact us within 48 hours of the delivery date with your order number and photos of the parcel and packaging. We'll open a claim with the courier and, once it's confirmed, send a replacement pair if available or give you a full refund. See our Refund Policy for how refunds are paid.

For any delivery question, WhatsApp us on +60 19-428 9531 or email hello@tbpkl.com with your order number.