Refund Policy

You can return boots for a refund within 7 days of receiving them, as long as they are:

• unworn — tried on indoors only, never worn outdoors or on any pitch or surface;
• clean, undamaged and with no marks on the soleplate or studs;
• returned in the original box, with all tags, inserts and accessories.

For a change-of-mind return, you pay the cost of sending the boots back to us, and the original delivery fee is not refunded. We refund the price you paid for the boots once we've received and checked them.

If the size isn't right, you can exchange for another size of the same boot within 3 days of receiving them, as long as the boots are unworn and in their original box (as above). We don't charge for the exchange itself, but you pay the cost of sending the first pair back to us (or drop it off at our KL pickup point by arrangement); we cover sending you the new size. Exchanges depend on the other size being available; if it isn't, you can choose a refund under section 1 instead. Message us before sending anything back so we can confirm the exchange.

If we sent the wrong boot or size, or your boots arrive faulty, damaged or not as described, tell us within 7 days of receiving them with your order number and photos. We'll arrange the return at our cost and, at your choice, send the correct pair (if available) or give you a full refund including the delivery fee. Every pair we sell is 100% original; if you have any doubt about authenticity, contact us and we'll resolve it with a full refund if we can't verify the pair.

You can cancel for a full refund at any time before your order is dispatched — just message us. Once an order has been dispatched it can't be cancelled, but you can return it under section 1.

• boots that have been worn outdoors or on any surface, or are dirty, damaged or altered;
• boots returned without their original box, tags or accessories;
• items clearly marked as final sale at the time you bought them.

WhatsApp us on +60 19-428 9531, email hello@tbpkl.com or DM @tbp.kl with your order number and the reason. We'll reply with the return address and next steps. You can also drop returns off at our Kuala Lumpur pickup point by arrangement. Please don't send boots back before we've confirmed your request.

Approved refunds are processed within 7 working days of us receiving and checking the returned boots (or of cancellation, if the order hadn't shipped). Refunds go back to the original payment method used at checkout — FPX, DuitNow, card or e-wallet — through our payment provider, HitPay.

Your bank or card issuer may take a further 5–14 working days to show the refund. If you paid with a buy-now-pay-later service such as Atome or SPayLater, the refund is returned through that provider and your instalments are adjusted under their terms.

See our Shipping Policy for lost or damaged parcels and our Terms & Conditions for the full terms of sale.